Booking terms

HOW TO MAKE A RESERVATION

A valid debit or credit card is necessary when making a reservation. We accept cards issued by Visa, MasterCard and American Express. Your full card details are not stored with us but is handled externally by our payment provider Stripe.

When the booking is finalized you will receive an email.

REFUNDABLE AND NON REFUNDABLE BOOKING

You can choose between two types of bookings. Refundable booking means that you can cancel your reservation free of charde until 6 p.m. on the day before the day of check-in. Your card is debited first at arrival. If you choose a non-refundable booking your card will be charged at the time of booking and will not be refunded in case of cancellation

CANCEL OR CHANGE BOOKING

On our booking page you can search for your booking by using your family name and booking number found in the booking confirmation. On this page you can check your booking and also make a cancellation. If you have made a refundable booking you can cancel your booking up until 6 p.m. the day before check-in. In case of late cancellation or no show, the first night will be charged.

To make a change to a current booking, cancel the existing one and make a new one. You can also call or e-mail us and we will help you out.

GROUP RESERVATION

If you intend to make a reservation of 4 rooms or more, or for more than a 7 days stay, please contact us to make the reservation as other booking conditions may apply. We reserve the right to alter or cancel any booking.

AGE LIMIT

To make a booking with us you will have to be at least 18 years of age. If you are a minor a parent will have to make a reservation and also contact us in advance.

General information

CHECK-IN AND CHECK-OUT

The reception is open for check-in Monday to Saturday between 3 p.m. and 6 p.m. (Fridays until 7 p.m.). If you arrive after these hours you will use our service for Self-Check-in.

If you have not stated your time of arrival at the time of booking please email us if you intend to arrive late. If late check in we will send you additional information and codes in the afternoon the day of arrival on your e-mail and cell phone.

Do not worry though, if you are unintentionally late you will receive information for Self-Check-in automatically.

CASHLESS HOTEL

The hotel is cashless. Payment on site can be made with credit and debet cards issued by Visa and MasterCard (also Electron and Maestro).

BREAKFAST

Breakfast is served weekdays between 7 a.m. and 9 a.m. and weekdend between 8 a.m. and 10 a.m.

A NON-SMOKING HOTEL

The hotel is  completely non-smoking. All areas are equipped with smoke detectors. This includes balconies and toilettes. Guest smoking will be billed 4000 SEK in sanitation costs. Alarm and call out from the fire department will be billed the guest.

IDENTIFICATION

Guests are obliged to show a valid identification card on arrival.